At Drape Script, we want you to love every purchase. If something isn’t right, we’re here to help.

Returns & Exchanges

* Return or exchange requests must be made within 3 days of delivery.

* Exchanges will be processed once the returned product is picked up.

* Exchange requests are subject to product availability. In case your preferred product is out of stock, our team will contact you with suitable alternatives.

* Returns and exchanges are free of charge for customers within India.

* Refunds will be processed to the original mode of payment after the returned product is received, inspected, and approved by our Quality Check (QC) team.

* Each order is eligible for one return or exchange request only.

* Products purchased using a refund from a previous order are not eligible for further returns or exchanges.

Damaged, Defective or Missing Products

If you receive a damaged, defective, or incomplete order, please contact us within 48 hours of delivery.

Please share clear images along with your order details. Once verified, we will inform you about the next steps for a replacement or refund.

Requests received after 48 hours of delivery may not be accepted.

Please note that slight variations in print, embroidery, colour, or texture due to photography, lighting, screen settings, or handcrafted production are not considered defects.

Drape Script reserves the right to make the final decision regarding all return, exchange, and refund requests.

Non-Serviceable PIN Codes

If your PIN code is not eligible for reverse pickup, you may self-ship the product to our warehouse.

Once the returned product passes our quality inspection, we will reimburse up to ₹150 towards your shipping cost.

How to Request a Return or Exchange

1. Visit our Return & Exchange portal.

2. Select the product(s) you wish to return or exchange.

3. Choose the reason for your request.

4. Upload images if the product is damaged or defective.

5. Ensure the product is unused, unwashed, with all original tags, labels, and packaging intact.

6. Our courier partner will arrange a pickup for eligible locations.

* Refunds will be initiated only after the returned product reaches our warehouse and successfully passes our quality inspection.

* Approved refunds will be credited to the original mode of payment.

* Refund processing generally takes 7–14 working days, depending on your payment provider and bank.

* Original shipping charges are non-refundable unless the return is due to an incorrect or damaged product sent by Drape Script.

Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

International Orders

* We currently do not provide reverse pickup services for international orders.

* Customers are responsible for shipping the product back to our warehouse, including all shipping, customs, and applicable charges.

* Refunds will be issued only after the returned product is received and passes quality inspection.

* Refunds will be made to the original payment method.

* Shipping charges, customs duties, and taxes are non-refundable.

* International orders are not eligible for exchanges.

If your order arrives damaged, please email us with clear images and your order details. After verification, we will arrange an appropriate resolution, including a replacement or refund where applicable.

Need Help?

If you have any questions, we’re happy to assist you.

Email: support@drapescript.com

Phone: +91 9594925556

Support Hours: Monday to Saturday, 10:00 AM – 6:30 PM IST

Important Note

We work with trusted third-party courier partners for deliveries and return pickups. While we always strive to provide the best possible support, certain courier-related issues may be beyond our direct control. We appreciate your patience and understanding in such situations.

Drape Script reserves the right to make the final decision in matters related to returns, exchanges, refunds, and policy interpretation.